FAQ
Brand & Product Questions
Great question! Neutriherbs is pronounced New-Tree-Helps! Neutriherbs stands for Nature+HerbsĀ
First, We sell our products overseas and we have certificates like FDA, ISO, SGS, MSDS that ensures our products are made to USA and European high quality cosmetics standards. So quality of our products is 110% Guaranteed!
Secondly, we have in-house certified dermatologists and skincare experts to guide and properly educate you on the right routine or products for your unique skincare regimen.
Thirdly, We care. We care about you our customers and we go the extra mile to make sure youāre well taken care of.
Our products are both vegan and completely animal friendly. We make use of powerful natural raw materials and plant extracts with no animal testing done throughout the manufacturing process of our products. Also, our products contain no phthalates, parabens, binders or added fillers or chemical ingredients.
We are very proud of the quality of our products, and you can know that we take the greatest care in their manufacturing.
We never use any parabens, alcohol, phthalates, formaldehyde,Ā triclosan, triclocarban, dyes and the list goes on.
All the fragrances of our products are derived from plant extracts, flower, fruit, pericarp and seed.
If you have any questions at all, just reach out to us by email, on-site chat, or phone and weāll back up what we say!
See this post to understandĀ why natural skincare is better for you.
Yes indeed, our products are formulated for all skin types including sensitive, acne prone, dry, matured, normal and combination skin types.
If you're not sure about your skin type, then just read this post toĀ discover the best skincare routine for your skin type.Ā
Weād love to help! You can visit individual product pages to find out more about each product or shop by āBenefitsā on any page for your skin type. Take our Skincare Quiz for even more personalized results.
Ā More questions? Connect with us by email atĀ Info@neutriherbs.ng
Skincare
As a reminder, wait a few moments after each step to allow the product to absorb!
1. Cleanser
2. Toner
3. Serum
4. Eye Cream
5. Moisturizer
6. Face oil
Eye Care
Follow the steps below to use both the Eye Gel and vitamin C Eye Cream together.
1. Apply the Eye cream on clean dry skin.
2. Gently roll under eyes and around the orbital bone 2-3 times.
3. Using your ring finger, smooth serum until fully absorbed
4. Then gently press eye cream onto the orbital bone using your ring finger.
Body Care
If you're looking for a glowier finish, you can layer the Vitamin c Body lotion before the Vitamin C Body Oil. Here are a few other options if you're looking for extra hydration!
1. Apply the Argan Body Lotion first, followed by Vitamin C Body Oil
2. You can also create your own body-care cocktail by blending Body Lotion, Body Oil and body scrub together.
3. You can also alternative between each body moisturizer in the morning and evening.
Our products have a shelf life of 6 months after opening. If it is unopened, it lasts 3 years after the manufacturing date. To maximize shelf life, store in a cool, dry place away from direct sunlight, heat, humidity and excess moisture.
We choose our preservative systems based on their safety and efficacy. If a product contains one drop of water, even in the form of aloe vera juice, a preservative is needed to maintain freshness, guarantee shelf life and prevent the growth of harmful bacteria and mold.
We recommend storing our products in a cool, dark space.
Generally, it will take up to 6 months for the product to go bad after opening it. We recommend that you keep the products out of direct sunlight.
Not at all. We do not sell bleaching products and you would never find unsafe ingredients used for bleaching in any of our products guaranteed. Our products are free from steroids, hydroquinone, parabens and made with natural extracts that are safe and healthy for glowing skin. So feel relaxed when using Neutriherbs. We are truly a Natural and healthy skincare brand in every sense of the word "Natural".
After the serums and creams are applied, they will be absorbed into your skin. Makeup has no effect on the products.
The Retinol range, Salicylic acid products, tea tree sheet mask and Niacinamide Serum are perfectly crafted to assist with acne and make your skin smooth. You can learn more about ourĀ acne treatment collections here.
Neutriherbs products works and that's why we have thousands of customers buying and referring. You can see all of theĀ Neutriherbs reviews here
This depends on the skin type, your age and the condition of your skin. There are immediate effects you can see and feel ā fine lines, acne are reduced and the skin is moisturized and smooth. Some of our customers start seeing results in as little as a few days, others take weeks, some other few have to wait till 6-8 weeks and may probably use more than 1 bottle to start seeing results - so it depends on skin type, age and skin condition. If it's about working - NeutriherbsĀ® products work for sure but it's not a magic something, you have to apply it well, be patient, consistent and the results you want will come.Ā
Neutriherbs is made in Guangzhou, china from globally sourced ingredients to high quality european and US cosmetics standards. We are in over 100 countries world wide and still growing. You can find our Neutriherbs products even on amazon with lots of reviews so you have a first hand idea of what other people using Neutriherbs all around the world have to say about the quality of our products.
Yes Neutriherbs is currently sold in physical stores In Nigeria. Checkout our store locator to find Neutriherbs in stores near you.
If you know that you have veryĀ sensitive skin or sensitized skin, then we recommend you consult a doctor before you try Neutriherbs products. Simply take the list of our Neutriherbs ingredients to your physician, and make sure youāre not allergic to any of them.
Then if you decide to give our products a go, always test them first! Apply a little to your wrist or behind your knee, before putting any on your face to make sure your skin loves this new product.
Learn More About Neutriherbs Products
Note: For some Neutriherbs products, the ingredient list may also be located directly on the productās page.
Go for what attracts you the most.
If you want something to reduce premature signs of aging, go for Retinol and Collagen. If you want to glow, brighten up and bring out your natural color, go for Vitamin C. Or, if youāre not big on cosmetics and just want a very good moisturizer to serve as normal cream, go for 4D Hyaluronic Acid Gel Moisturizer.
Order & Delivery
In order to provide the best service to our customers, we process orders very quickly. If you need to change an address, please email info@neutriherbs.ng with the subject line Change Address and please indicate your order number. We will do our best to accommodate your request.
Want to shop Neutriherbs in real life? Visit our Featured Partners page here to find an authorized Neutriherbs retailer or spa!
We do! Take our skincare quiz to receive 5% off of your first order, and to be the first to know about our major promotions.
Enter your promo code in the āGift card or discount codeā field at checkout. Promo codes cannot be added to an order after it has been placed, applied to a previous order, and cannot be combined in one order. In most cases, they may only be used once. Promo codes have no cash value and cannot be reactivated once expired.
We accept cash, transfer and paystack online payment.
We are not able to accommodate specific delivery times. A delivery window will be advised before checkout or payment.
We use Paystack which is the most secured and leading online payment system in Africa .It is absolutely safe. Once you click through to do your payment, you are taken off our site and into a secure online area that allows you to pay with confidence.
We take our deliveries seriously. You can have items delivered in Lagos, abuja and PH in less than 48 working hours after order confirmation and delivered straight to your doorstep for your convenience.
All other states not mentioned above will be processed by our GIG/Fedex partners and arrive within 3ā 6 working days.
Oh no! Please visit the product page and click on the button that says āJoin the Waitlist!ā When the product is back in stock, youāll be among the first to know.
Depends on your location, weight of goods purchased and preferred mode of shipment. You could expect to pay as low as N1500 for delivery within Lagos island and up to N3000 on the mainland, PH is N1500 while Abuja town N1500 whereas outside abuja town N2000 to N2500. We Charge between N4950 to N5500 for other states via our GIG & Fedex logistics partners.Ā Get more comprehensive details about our shipping policy.
Returns
If your Neutriherbs product(s) are not perfect for your skin you may send them back to us within 30 days from your ship date for a full refund or a Neutriherbs gift card (excluding original shipping cost if any). If a promotional code was used at the time of purchase, the refund or gift card will include the prorated amount of each discounted item requesting to be returned. Sets/collections may be prorated.
Weāre sorry you didnāt love your Neutriherbs product(s)! To initiate a return for orders placed on neutriherbs.ng, Please send us your order number to our email (info@neutriherbs.ng). Once your return is authorized, youāll receive step-by-step instructions. Please note Neutriherbs does not cover cost of shipping.
Yes! You can return a set/collection in its entirety or you can return individual items. If a promotional code was used at the time of purchase, the refund or gift card will include the prorated amount of each discounted item requesting to be returned. Additionally, set/collections will either be refunded based on the individual discounted value or evenly distributed based on the number of items in the set/collection. If you have any questions on your return, please email our support team here
We provide refunds for orders purchased on neutriherbs.ng only. If you purchased Neutriherbs from one of our authorized retailers, please reach out to them for assistance with your return. Still need support? Weāre happy to help! Get in touch info@neutriherbs.ng
If you choose not to receive an Neutriherbs gift card, your order will be refunded once it's been delivered to our fulfillment center (excluding original shipping cost) Youāll receive a refund confirmation via email as soon as itās been processed. Please note it can take 2-3 working days for the refund to be processed.