Frequently Asked Questions About Neutriherbs Skincare – Neutriherbs Nigeria


Need Help?



How Is Neutriherbs Different From Other Skincare Products Sold In Nigeria?

First, We sell our products overseas and we have certificates like FDA, ISO, SGS, MSDS that ensures our products are made to USA and European high quality cosmetics standards. So quality of our products is 110% Guaranteed!

Secondly, we have in-house certified dermatologists and skincare experts to guide and properly educate you on the right routine or products for your unique skincare regimen.

Thirdly, We care. We care about you our customers and we go the extra mile to make sure you’re well taken care of.

Is it safe to pay for orders online on Neutriherbs Website?

We use Paystack which is the most secured and leading online payment system in Africa .It is absolutely safe. Once you click through to do your payment, you are taken off our site and into a secure online area that allows you to pay with confidence.

How much does delivery cost?

Depends on your location, weight of goods purchased and preferred mode of shipment. You could expect to pay as low as N950 for delivery within Lagos island and up to N1500 on the mainland, PH is N950 while Abuja town N950 whereas outside abuja town. We Charge between N2100 to N2500 for other states via our DHL logistics partners. Get more comprehensive details about our shipping policy.

How long after placing an order will it take to arrive?

We take our deliveries seriously. You can have items delivered in Lagos, abuja and PH in less than 48 working hours after order confirmation and delivered straight to your doorstep for your convenience.

All other states not mentioned above will be processed by our DHL partners and arrive within 2– 5 working days.

Are your products animal tested, or do they contain any harmful ingredients or fragrances?

Our products are both vegan and completely animal friendly. We make use of powerful natural raw materials and plant extracts with no animal testing done throughout the manufacturing process of our products. Also, our products contain no phthalates, parabens, binders or added fillers or chemical ingredients.

We are very proud of the quality of our products, and you can know that we take the greatest care in their manufacturing.

We never use any parabens, alcohol, phthalates, formaldehyde, triclosan, triclocarban, dyes and the list goes on.

All the fragrances of our products are derived from plant extracts, flower, fruit, pericarp and seed.

If you have any questions at all, just reach out to us by email, on-site chat, or phone and we’ll back up what we say!

See this post to understand why natural skincare is better for you.

Are your products okay to use for oily skin types?

Yes indeed, our products are formulated for all skin types including sensitive, acne prone, dry, matured, normal and combination skin types.

If you're not sure about your skin type, then just read this post to discover the best skincare routine for your skin type

How do I know if my product has gone bad?

Generally, it will take up to 6 months for the product to go bad after opening it. We recommend that you keep the products out of direct sunlight. However our product packaging is designed with a pump such that you just have to push down and cream will dispense.. The pump gives you the perfect amount of product to apply. It also keeps the whole jar cream free of germs. You don't have to dip your fingers in the jar.

Does Your Products Bleach?

Not at all. We do not sell bleaching products and you would never find unsafe ingredients used for bleaching in any of our products guaranteed. Our products are free from steroids, hydroquinone, parabens and made with natural extracts that are safe and healthy for glowing skin. So feel relaxed when using Neutriherbs. We are truly a Natural and healthy skincare brand in every sense of the word "Natural".

Can I apply make up after using the products?

After the serums and creams are applied, they will be absorbed into your skin. Makeup has no effect on the products.

Which products will help with my acne?

The Retinol Cream, Hemp products, Mud mask and Retinol Serum are perfectly crafted to assist with acne and make your skin smooth. You can learn more about our acne treatment collections here.

How Can I See some Neutriherbs Reviews?

Neutriherbs products works and that's why we have thousands of customers buying and recommending. You can see all of the Neutriherbs reviews here

When will I see results with Neutriherbs®?

This depends on the skin type, your age and the condition of your skin. There are immediate effects you can see and feel – fine lines, acne are reduced and the skin is moisturized and smooth. Some of our customers start seeing results in as little as 3 days, others take one week and some see results in 2 weeks or 1 month, some other few have to wait till 6-8 weeks and may probably use more than 1 bottle to start seeing results - so it depends on skin type, age and skin condition. If it's about working - Neutriherbs® products work for sure but it's not a magic something, you have to apply it well, be patient, consistent and the results you want will come. 

See Neutriherbs Reviews from our happy customers

Neutriherbs is made in which country?

Neutriherbs is made in Guangzhou, china to high quality european and US cosmetics standards. We are in over 40 countries world wide and still growing. You can find our Neutriherbs products even on amazon with lots of reviews so you have a first hand idea of what other people using neutriherbs all around the world have to say about the quality of our products.

Is Neutriherbs sold in any retail stores in Nigeria?

Neutriherbs is not sold in any retail stores at the moment. We are an ecommerce business, and our products are only available online in the Neutriherbs Store

If you’re concerned about buying cosmetics online, read on...

First, we have an incredible refund policy: we stand by our products 100%! If you are not completely satisfied with your order, we will give you a full refund minus shipping.

Second, we have fantastic information about all our products for you. If you go to the Neutriherbs Store, you can watch our videos, read about each product, and check out the ingredients to see how the products are made...

So you can be sure that what you see is what you get.

If you have any questions, please reach out to us by email, on-site chat or phone.

What if my acne gets worse or I get darker after using Neutriherbs Retinol?

Among dermatologists and seasoned beauty experts, Retinol is worshipped as the holy grail of skin-care products.

In fact, some beauticians say it’s good for everything skincare, from acne, dark spots, wrinkles to even warding off skin cancer…and trust me retinol is that amazing.

Now here’s where it gets interesting.

Retinol is probably not like any random product you might have used before.

It’s a bit different.

When you first start using Retinol chances are you might go through a cleansing process called “Retinization period” especially if you have a very sensitive skin.

During this period, your skin is getting used to the retinol and may see a little hyper pigmentation, dryness, pimples or mild spots.

When this happens please DON’T freak out. While it might seem like a red flag it’s actually an early sign that the product is working—this is all part of the process, and you need to stick with it in order to get to a point where your skin starts to clear.

However it’s so unusual that only Less than 5% of our customers get to experience Retinization. More also, the more information we have, the better we can counsel you on what may be best for your skin. We recommend contacting us at or at 090-7871-3495 so we can better assist with any reactions you are experiencing.

Should I try Neutriherbs if I have sensitive skin?

If you know that you have very sensitive skin or sensitized skin, then we recommend you consult a doctor before you try Neutriherbs products. Simply take the list of our Neutriherbs ingredients to your physician, and make sure you’re not allergic to any of them.

Then if you decide to give our products a go, always test them first! Apply a little to your wrist or behind your knee, before putting any on your face to make sure your skin loves this new product.

We would recommend you try our Hemp products for sensitive and acne prone skin

Note: For some Neutriherbs products, the ingredient list may also be located directly on the product’s page.

Which Neutriherbs product should I use first?

Go for what attracts you the most.

If you want something to reduce premature signs of aging, go for Retinol Cream and Retinol Serum. If you want to glow, brighten up and bring out your natural color, go for Vitamin C Cream and Vitamin C Serum. Or, if you’re not big on cosmetics and just want a very good moisturizer to serve as normal cream, go for Oxygen Aqua Fresh Day Cream and Oxygen Aqua Night Cream. If you are okay with what you’re using now but just want to give our products a try just to see how it goes – then go for Vitamin Cleanser, Hemp oil, Blackhead Peel Off Mask or Vitamin C Sunscreen SPF